Shipping Policy

ORDER PROCESSING AND DELIVERY

As soon as your order is placed, we will start to process it.  You should get notifications for various checkpoints in the ordering process. If you do not, please let us know and we will check to make sure you start to receive them.  You will also be assigned a tracking number with the carrier (typically USPS).  Please make sure that you add our email address to your contacts so that you can receive them and they do not end up in you spam folder: 

support@luxvene.com

Once your package has been shipped out, we aren't responsible for it. If you do get a delay, please keep a few things in mind. 

1. Your order might take a bit longer than normal with Covid-19 and shipping. 

2. Your address might not be correct. Please make sure when ordering that your address is 100% correct to avoid any delays. 

3. If your package is returned to us, we will let you know. If you want us to re-ship, you must pay a re-shipping fee. 

Bottom line is to make sure you double check that your address is correct. :) 

When you receive your items, please inspect upon delivery. If ordered a lip balm or any item that might get softer in transit (possibly in hotter weather), please do not open it and either put it in the refrigerator for a few minutes or in a cool place to harden.  If you order anything that might need to be shaken up, please do that as some of our items might separate.  We do have information in our product listing if you would like to read up on those things. 

INTERNATIONAL SHIPPING

We do offer international shipping to the Canada and the UK only at this time.  We do expect to open to more countries as our company grows.  Please contact us at support@luxvene.com for more details.